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10 YEARS ALREADY, THANK YOU !

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Questions - Answers

 

Here you will find frequently asked questions and their answers. However, if you can not find the answer to your question, you can contact us via the contact form Gueule d'Amour .

First visit

Articles

Orders

Payment methods

Delivery

Services

 


First visit


Who are we?

Weare above all a passionate team of animals. Driven by a passion for animals, we are at your service to help you in your choices, advise you and offer the best services.

From consulting to after sales service, we make every effort to ensure that you have a good quality of service: professional advice, wide choice of products, short delivery time, track your packages, customer service available, meets or reimbursed ...
With tens of thousands of packages shipped since 2004, you can trust our team to make your purchase on our website is done peacefully and safely. As you will see, customers say about us, and .

 


Articles


The sections are available in stock?

The majority of items in our catalog are in stock and are shipped within 24 hours. To allow you to instantly know the availability of items, a colored icon is displayed on each:

  • No icon: Art in stock and ships in 24 hoursaverage.
  • Yellow icon: Article ongoing supply from our suppliers. It will be available in 7 days on average and will be shipped upon receipt.
  • Red icon: article out momentarily. It will soon be available for sale.
  • Blue icon: article available on request.


I need an article in large quantities, how?

So that commands can be sent you within 24 hours, you can control the quantities available in stock.
If you want a large amount, you must apply via the Contact page stating the reference, the quantities and time you have. Then we will order the required quantity with our suppliers and will inform you immediately upon receipt so that you can place an order. Also, depending on the quantities, you will benefit from volume discounts.


I am looking for a particular item, can you help me?

Let us know your wishes, We will source it for you! We are constantly looking for new to offer an increasingly wide choice of recreational creative. Contact us via the "> Contact us describe the items you are looking for.

 


Orders


How to order?

For your order to be considered, you must move, either on site or by telephone (number displayed at the top of the page). When placing your order, it is possible to order the items in stock. Indeed, we reserve the items you ordered until you receive your payment (for checks and transfers). Therefore orders by fax or mail can not be taken into account.

To order, choose your items in the shop. When you are on the form of a product, click "Add to Cart" and select a quantity. When you have selected all the items you want, click "view cart" in the top right of the page. You can see all of your order, change quantities ...It'll then have to click on "I confirm my cart" at the bottom of the page to choose your payment method and complete your order.
To order by phone, contact us at the top.


Can we take advantage of preferential prices for purchases in large quantities?

Yes, because in Gueule d'Amour, the more you buy something in large quantities, the higher the unit price is declining.
Professional associations, farmers, communities or large consumers, we do enjoy all year prices on small items you need in large quantities.

Whether it is regular (for groomers ...) or occasional (a gift), everyone can benefit from volume discounts for quantity.

To see all items that benefit from these preferential rates, go to the .


How have their bill?

To help protect the environment, the bills are not included in your package.
You have the option to have your invoice in your personal password once your order on the status of "Shipped". You can then save it or print it if necessary.
Thus, it is as much paper and ink that are used only when necessary.

 


Payment methods


What are the payment options?

We accept many payment methods: Credit Card, Visa, Mastercard, French bank check, bank transfer. For all these means of payment, your order will be shipped to confirmation of payment for credit card payments and receipt of payment for payments by check or wire transfer.


How is the order in a payment by credit card?

The order must be placed on the website or by telephone. The credit card payments are secured by BNP Paribas and all transactions are done on the secure website of the bank. Thus, no data about you for payment is stored on the sitewww.gueule-damour.com, eliminating any possibility of fraud by hacking the site.
Also, your credit card number is never communicated to us, only the validation of your payment is transmitted to us.
Finally, all your data is encrypted before passing over the Internet through Secure Socket Layer (SSL), ensuring their safety.

Orders paid by credit card are processed and shipped within 24 hours. This is the method of payment that guarantees the fastest shipping of your order.


How is the order when payment by check?

The order must be placed on the website or by telephone. When placing your order, a confirmation email is sent to you with our mailing address, amount and number of your order.
You must send your check payable to Gueule d'Amour at the following address:

MOUTH OF LOVE

12 Place Eugene Ferry

54300 Luneville

within a maximum period of 15 days after your order so that it is not canceled. Any order that the regulation does not reach us within 15days will be canceled and the items will be reserved for re-sale. You must note on the check number order. The check must be the name of the person who placed the order. It will be cashed upon receipt.


How is the order when payment by bank transfer?

The order must be placed on the website or by telephone.
When placing your order, a confirmation email is sent to you. You will find our bank details (RIB), the amount of your order and the order number to be included in the wording of your transfer.

You must send send your payment within a maximum period of one week after your order so that it is not canceled. Any order that the regulation does not reach us within 15 days will be canceled and items reserved for you will be relisted. You must note on the check number order.

 


Delivery


How much is the cost of por
t?

Shipping costs vary. They are automatically calculated based on the amount of your order and delivery of the country you have chosen. The minimum fee for processing and shipping your order is € 4.20.


How long does delivery of my order?

Orders are shipped in 24 working with an additional transit time. The transit time from our suppliers ranges from 24 to 48 hours later. At best, an order for products in stock placed before noon will be delivered in 1 to 2 days.


How will I know when the shipment of my order?

On the night following the shipment of your order, an automatic email is sent with the transport number of your package and the name of the carrier.
By clicking on this issue of transport you to the status of your package on the carrier's website.


What are the country of delivery served?

We serve over 40 destinations worldwide.

The following areas and countries covered (if your country of delivery is not included in this list, please let us know, we will ensure that you can be delivered):

- Metropolitan France, Corsica, Monaco
- Guadeloupe, Martinique, deny, Guyana, Mayotte, Saint Pierre and Miquelon
- TOM: New Caledonia, French Polynesia, Wallis and Futuna
- Algeria
- Germany
- Australia
- Austria
- Belgium
- Canada
- China
- Denmark
- United Arab Emirates
- Egypt
- Spain
- United States
- Finland
- Great Britain
- Greece
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy
- Japan
- Luxembourg
- Morocco
- Norway
- Netherlands
- Poland
- Portugal
- Czech Republic
- Slovakia
- Slovenia
- Sweden
- Switzerland
- Tunisia

Shipping costs are based on the amount of your order and delivery area of ​​your package.


What if I claim the contents of my package?

All parcels are checked twice before they leave (all data in preparation of the order are recorded).Stringent measures that allow us to make sure the contents of the package, and to monitor the few mistakes when they arrive. So if there is error, thank you for checking in the exciting (small delicate products are wrapped in brown paper) or the bottom of the carton (for products could slip into the flaps of the carton).
If the item is actually not present in the package, simply contact us via the Contact page. Then we will monitor the data from the preparation of your order and will keep you informed of the outcome and follow-up.


What is the withdrawal period?

You have 7 days after receipt of your package to notify us via the page Contact your request for withdrawal.

The returned item must come back in its original packaging and in new condition. If we do not return items in new condition, we may keep you on the reimbursement of the cost of repackaging can be a maximum equal to the cost of the item itself.

 


Guarantees


My personal data protected?

Yes! Your personal information is 100% protected. Your personal information is strictly confidential and protected. They are requested to process your orders and to improve the services that are available on the site.


Files mouth-damour.com are registered with the Commission Nationale Informatique et Libertés (CNIL).

The processing of your personal data is in compliance with the law relating to computers, files and freedoms of January 6, 1978. You have at any time, the right to access and correct or oppose any personal data about you. Simply contact us (giving your name, address and mail) by post to Gueule d'Amour - Customer Service - 12 Place Eugene Ferry - 54300 Luneville - FRANCE

We inform you also that cookies record certain information that is stored in the memory of your hard drive. We use this information to generate statistics for site audience and offer products according to thes items you've selected during your previous visits. A warning message asks you in advance if you want to accept cookies, you can of course refuse. These cookies do not contain confidential information about you.


My personal data they provided to third parties?

No! All your data is kept strictly confidential and not accessible by third parties. Your data community, such as your username, allow other users to identify you while respecting your privacy and your personal information.


Can I order safely?

All your data is encrypted before passing over the Internet. The mouth-damour.com site itself is protected by the latest technology. Damour.com-mouth allows you to make purchases safely: payments are transmitted securely by BNP Paribas. No information about you for payment is stored on-site damour.com mouth, eliminating any possibility of fraud by hackingour site.

My personal data protected?