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Original French Shop for Small Dogs, Large Dog & Cats

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Our guarantees

 Express Service

All orders are prepared by our care and entrusted to the carrier within 24 hours (excluding Saturdays, Sundays and public holidays)

Your package is shipped the day of order if placed before 15h (excluding weekends and holidays). You will be notified by e-mail upon shipment of your package and you will receive the tracking number for your order to be kept informed of the delivery of your parcel.

 Delivery charges

Delivery in france offered from 50€ of purchase

Home delivery in 24/48h (Metropolitan France, Corsica and Monaco) : 4.90€, offered from 50€ of purchase.*

Delivery to the countries of the european union (including Switzerland, the Dom-tom, and the United Kingdom) offered from 50€ of purchase

Home delivery, in 3 to 4 days : 7.90€, offered from 50€ of purchase.*

Delivery in the rest of the world offered from 75€ of purchase

Home delivery, in 3 to 4 days : 7.90€, offered from 75€ of purchase.*

* Offer reserved for individuals only.

 Secure payments

Your bank data is encrypted

We pay particular attention to the issues of security of Internet payments !

Thus, when you pay by credit card, your bank details are encrypted before d'être transmitted to our financial partner, Banque Populaire. Using Secure Socket Layer technology (SSL), no payment data about you n'est stored on the site, removing any possibility of fraud by hacking the site.

In addition, your credit card number, we never communicated, only the validation of your payment is transmitted to us.

In order d'offrir a maximum of choice to our clients, we accept many ways of payments :

      • Credit card* : credit card, Visa Card, Mastercard card
      • Paypal* : our paypal username is
      • Cheque** French l'ordre of Mouth love. Once your order is placed, you have 7 days to send it in by mail to Mouth of love, 28 rue du tombois, 54110 Crévic. Make sure to note your order no. at the back of the cheque.
      • Bank transfer***

IBAN : FR76 1470 7000 5631 4210 3044 164

*As soon as the payment is validated, your order is prepared and shipped.
**Your order is prepared and shipped only on receipt of payment. Therefore, the delivery time is lengthened.
***According to the banks, there may be several days s'écouler between your transfer order and the receipt on our bank account. As your order n'est prepared and shipped qu'à receipt of payment, the delivery period is extended d'autant.

 Returns possible within 14 days

You have received your items but the size or the cup are not suitable for you ? Not to worry, you have 14 days from the date of receipt of your parcel to return to us the products concerned.

Embroidered products or custom :

Given the unique character and custom of the article personalized/embroidered, it cannot be returned or exchanged in accordance with article L121-21-8 of the Code of the consumption :

"The right of withdrawal cannot be exercised for contracts : (...) 3° supply of goods made to the consumer's specifications or clearly personalized ... ".

The result is that you have no possibility of invoking any right of withdrawal. Also, we recommend that you devote the time and attention necessary to the creation of your article

Returns procedure

The returns are available via Colissimo in France only. To take advantage of the free returns, follow the procedure by going to the page return form and click on REQUEST A RETURN in the details of your order.

If the Customer does not wish to use the prepaid service Colissimo or if it performs a return from a country other than France, he shall return at his expense, the (or) Product(s) except in the case where he would have received a product with a manufacturing defect or which do not correspond to the Customer's initial order. In this case, the Customer should contact the customer service at the address to get a good prepaid return.

The return is done at Customer's risk. The Product must be returned in its original packaging, in original condition, new, unworn, unwashed, accompanied, if possible, of the delivery received in order.

Please send your return to the following address :

Return Service Mouth of love

28 rue du tombois

54110 Crévic


Failing compliance by the Customer of these terms and conditions, including the conditions of return, MOUTH Of LOVE will not make a refund or to the edition of a credit for the Products concerned.

What is the time frame

Upon receipt of your return, a confirmation e-mail will be sent to you.

Your have or refund will be made within 15 days of the receipt of your items, and automatically on the account associated to the credit card used at the time of payment or to the Paypal account used for payment. In the case of payment by cheque or bank transfer, we will contact you to define the means of repayment

 Loyalty will be rewarded

Earn good d'achat

With us, your Loyalty is rewarded :)

10€ spent (1) = 1 Loyalty Point

1 Loyalty Points = 1 € discount (2),

You can turn your loyalty points into vouchers, in your account in the "My loyalty points".

This means that you earn an implied 10% on ALL YOUR PURCHASES.

(1) excluding charges of port
(2) valid for 6 months