Our guarantees

Express Service

All orders are prepared by us and entrusted to the carrier within 24 hours (excluding Saturdays, Sundays and public holidays )

Your package is dispatched on the day of the order if it is placed before 3 p.m. (excluding weekends and public holidays). You will be notified by e-mail as soon as your package is dispatched and you will receive the tracking number for your order to be kept informed of the correct delivery of your package.

Shipping cost

Free delivery in Metropolitan France from 99 € of purchase

Home delivery, in 24/48h (Metropolitan France, Corsica and Monaco): €5.90, free from €99 of purchase.*

Delivery to European Union countries

Home delivery, within 2 to 3 days: €7.90

Delivery in the rest of the world and overseas departments and territories

Home delivery, within 2 to 3 days: €7.90

Secure payments

Your encrypted bank details

We pay particular attention to issues of security of payments on the Internet!

Thus, when you pay by credit card, your bank details are encrypted before being transmitted to our financial partner, Banque Populaire . By using Secure Socket Layer (SSL) technology, no payment data concerning you is stored on our site www.gueule-damour.com , eliminating any possibility of fraud by hacking the site. On your browser, the secure mode is represented by a closed padlock.

In addition, your credit card number is never communicated to us, only the validation of your payment is transmitted to us.

In order to offer maximum choice to our customers, we accept many means of payment:

• Bank card* : Carte Bleue, Visa card, Mastercard
• Paypal* : our paypal identifier is contact@gueule-damour.com
• French cheque** payable to Gueule dʼamour. Once your order has been placed, you have 7 days to send it to us by post at Gueule d'amour, 28 rue du tombois, 54110 Crévic. Remember to note your order number on the back of the check.
• Bank transfer***

IBAN: FR76 1470 7000 5631 4210 3044 164
BIC: CCBPFRPPMTZ

*As soon as the payment is validated, your order is prepared and shipped.
**Your order is prepared and shipped only upon receipt of payment. Therefore, the delivery time is extended.
***Depending on the banks, several days may elapse between your transfer order and the receipt in our bank account. As your order is only prepared and shipped upon receipt of payment, the delivery time is extended accordingly.

Free returns

You have received your items but they do not suit you? Don't worry, you have 14 days from the date of receipt of your package to return the products concerned to us.

Returns procedure

Returns are offered via Colissimo only in France (only in case of exchange, credit note or error on our part). To take advantage of free returns, follow the procedure by going to the return form page.

In the case of a refund or if you are making a return from a country other than France, you will have to return the Product(s) + the surprise gift that you received in the package at your own expense in the event of complete refund. Or if you use the prepaid label for the return of the items, the amount of 6.95€ will be deducted from the refund.

The Product must be returned in its original packaging if possible, in its original, new condition.

Please send your return to the following address:

Return Service Mouth of Love

28 rue du tombois

54110 Crevic

France

What deadlines

In the case of an exchange or a credit note, upon receipt of your return, a confirmation email will be sent to you and we will process your request within 3 days maximum.

In the case of a refund, it will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used during payment or to the Paypal account used for payment. In the case of payment by check or bank transfer, we will contact you to define the method of reimbursement.

About VAT for customers residing outside the European Union

Items sold by Gueule d'Amour and shipped to addresses outside the European Union are invoiced excluding VAT (the prices excluding VAT will appear once you are connected to your customer account, -20%) and will be subject to the VAT regime. provided for by the legislation of the country of destination. However, import charges or customs duties may be charged for these deliveries according to the laws of each country.